Refund & Cancellation Policy

Effective date: 13 August 2025

This Refund & Cancellation Policy explains how refunds, credits, cancellations and rescheduling work for purchases made on peakalliancehub.com and for our Corporate Director Training Programs (the “Programs”). It is intended to be read together with our Terms of Service and Privacy Policy. If there is any conflict with a signed Order Form / Statement of Work (SOW) for an enterprise cohort, the Order Form/SOW prevails.

1) Scope & definitions

Programs: public/open-enrolment cohorts, private enterprise cohorts, workshops, assessments, certifications, and on‑demand/self‑paced courses.
Start date: the scheduled first live session (for cohorts/workshops) or the date on which access to materials is granted (for on‑demand courses).
You: the contracting customer (an organization or an individual). Where your employer pays for you, your employer is the customer.

2) Statutory rights

Nothing in this Policy limits any non‑waivable statutory rights that may apply to you under mandatory consumer protection laws (e.g., EU/UK/Swiss law). Where a statutory right of withdrawal exists, we will honor it subject to legal conditions and exceptions (for example, for dated services or once digital content access has begun with your prior consent).

3) Standard cancellation & refund windows (open enrolment)

Unless your Order Form or local law states otherwise, the following applies to public/open‑enrolment Programs:

≥ 30 days before Start date → 100% refund or 100% credit (your choice)
15–29 days before Start date → 50% refund or 100% credit
< 15 days before Start date → no refund (see Rescheduling & substitutions below)

Credits are non‑transferable, valid for 12 months from issuance, and may be applied to any eligible Program.

4) Rescheduling & substitutions

Reschedule: You may request to move to another cohort/date once without fee if requested ≥ 15 days before Start date (subject to availability). Within 14 days of Start date, rescheduling may incur an administrative fee.
Substitute participant: You may nominate a qualified substitute up to 2 business days before Start date at no charge (enterprise cohorts may require approval).

5) On‑demand / self‑paced courses

7‑day satisfaction window: If you are not satisfied, request a refund within 7 calendar days of purchase and if < 20% of the content has been viewed/consumed.
Once 20%+ is consumed or any downloadable assets are accessed, the course becomes non‑refundable. We may offer a credit at our discretion.

6) Bundles, promotions & discounts

Refunds for discounted bundles are prorated based on undiscounted prices of items you keep. Used/consumed items and bonus add‑ons are deducted. Early‑bird and promotional fees are refundable only under the windows above.

7) No‑shows & partial attendance

Failure to attend a live session without prior rescheduling is a no‑show and non‑refundable. Partial attendance does not entitle you to a refund. We may offer access to recordings or a re‑take subject to availability.

8) Provider‑initiated changes or cancellation

If Peak Alliance Hub cancels a Program for reasons other than your breach, you may choose: (a) full refund, (b) reschedule to a later cohort/date, or (c) account credit. This is your sole remedy for such cancellation. We may make non‑material changes (e.g., instructor, schedule) to improve delivery; material changes will be communicated.

9) How to request a refund or change

Email billing@peakalliancehub.com (cc: support@peakalliancehub.com) with:

Order number / invoice, purchaser name, and email used at checkout
Program name/cohort and Start date
Your request (refund, credit, reschedule, substitution) and brief reason

We will confirm eligibility and next steps. We may request additional information to verify identity and prevent abuse.

10) Refund method & timing

Approved refunds are issued to the original payment method where possible; otherwise by bank transfer. Processing times:

Card refunds: typically 5–10 business days (subject to your bank)
Bank transfers: 5–10 business days after we receive your bank details
International payments may take longer due to intermediary banks and currency conversion

Fees & exchange rates: We do not control third‑party bank, card, platform, or FX fees. Such charges are non‑refundable. Refunds are issued in the original transaction currency.

11) Third‑party costs & travel

We are not responsible for travel, accommodation, visa, per‑diem or other third‑party costs. If we booked third‑party services on your behalf with your approval, those bookings are subject to the third‑party provider’s terms and may be non‑refundable.

12) Enterprise cohorts (B2B)

For private cohorts purchased by an organization, cancellation, rescheduling, and refund terms are governed by the signed Order Form/SOW. Typical rules include milestone‑based fees and minimum seat commitments. Where silent, this Policy applies.

13) Chargebacks & disputes

Please contact us first to resolve billing issues. Initiating a chargeback without contacting us may delay resolution. We may suspend access while a dispute is pending and re‑invoice any amounts that are reversed in error.

14) Exceptions & misconduct

We may deny refunds where we reasonably believe there is abuse, policy violation, or misconduct (e.g., sharing materials, unauthorized recording). We may offer a goodwill credit at our discretion in exceptional circumstances.

15) Record‑keeping & tax

Where required, we will issue a credit note for refunds. Taxes (e.g., VAT/GST) are adjusted per applicable law. We may retain minimal data about your request for compliance and audit.

16) Changes to this Policy

We may update this Policy from time to time. Changes take effect upon posting with a new effective date. Material changes will be notified in advance where practicable.

17) Contact

Billing & refunds: billing@peakalliancehub.com
Support: support@peakalliancehub.com
Postal address: [Insert full legal address]

Annex A — Quick reference (open‑enrolment)

≥ 30 days before Start date → 100% refund or 100% credit
15–29 days → 50% refund or 100% credit
< 15 days → no refund (reschedule/substitute options)
On‑demand → refund within 7 days if < 20% consumed