Terms of Service

Effective date: 13 August 2025

These Terms of Service (the “Terms”) govern your access to and use of peakalliancehub.com and the related Corporate Director Training Programs and services (collectively, the “Services”) operated by Peak Alliance Hub (“Peak Alliance Hub,” “we,” “us,” or “our”). By accessing or using the Services, creating an account, submitting an order form, or clicking to accept these Terms, you agree to be bound by them.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind such entity, and “you” refers to that entity.

1) Who we are & how to contact us

Legal entity: [Insert full legal name]
Registered address: [Insert full address]
Email: support@peakalliancehub.com
Billing: billing@peakalliancehub.com

Related documents: Privacy Policy and (where applicable) Data Processing Addendum (DPA), each incorporated by reference.

2) Eligibility

You must be at least the age of majority in your jurisdiction and have capacity to enter into a binding contract. The Services are designed for professionals; they are not intended for children under 16.

3) Accounts & security

You are responsible for safeguarding your account credentials and for all activities under your account. Notify us immediately of any unauthorized use. We may require multi‑factor authentication and may suspend accounts for suspected misuse or security risk.

4) Programs, enrolment, and changes

  • Program description. We offer corporate director training programs, cohorts, workshops, events, assessments, and certifications. Program syllabi, schedules, and prerequisites are described on our website or Order Form.
  • Enrolment. Seats are confirmed upon receipt of a signed Order Form/Statement of Work (SOW) or successful checkout and payment (or PO acceptance, where agreed). We may decline or cancel enrolment for cause (e.g., capacity limits, eligibility issues, non‑payment).
  • Rescheduling & substitutions. Subject to availability, you may request to move to another cohort/date or substitute a participant. Additional fees may apply.
  • Changes. We may modify session dates, instructors, or content to improve delivery or for reasons beyond our control. Material changes will be notified.

5) Fees, taxes, and payments

  • Pricing. Fees are as quoted on the Order Form/checkout and exclusive of taxes unless stated otherwise.
  • Invoices. Unless otherwise agreed, invoices are due Net 30 from invoice date. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable collection costs.
  • Payments. We accept the payment methods shown at checkout (e.g., card, bank transfer). Card data is processed by our payment provider; we do not store card numbers.
  • Taxes. You are responsible for applicable VAT/GST/sales taxes, withholding taxes, customs and similar charges, except taxes on our net income.

6) Cancellations & refunds

  • Customer cancellation. You may cancel with written notice. Unless otherwise required by law or specified in your Order Form:
    • ≥ 30 days before start: 100% refund (or credit)
    • 15–29 days: 50% refund (or credit)
    • <15 days: no refund (you may substitute a participant)
  • No‑shows and partial attendance are non‑refundable.
  • Provider cancellation. If we cancel for reasons other than your breach, you may choose a full refund or reschedule/credit. Refund is your sole remedy.

7) Program conduct & recording

  • Code of conduct. We maintain a professional, respectful environment free from harassment and discrimination. We may remove participants who disrupt sessions or violate this policy without refund.
  • Recording. Sessions may be recorded for educational and quality purposes. We will provide notice where applicable. You must not record, screenshot, or re‑broadcast sessions without our written consent.

8) Certifications & outcomes

We may issue certificates or digital badges upon meeting criteria (attendance, assessments). Certifications reflect completion of our program only; they are not an academic degree and do not guarantee employment, board appointments, or specific outcomes.

9) Intellectual property; license to you

  • Our content. All program materials, curricula, slides, handouts, exercises, recordings, assessments, and site content are owned or licensed by us and protected by IP laws.
  • Limited license. Subject to these Terms and full payment, we grant you (or your employer for enterprise cohorts) a non‑exclusive, non‑transferable, non‑sublicensable license to access and use the materials solely for your internal professional development. You must not copy, distribute, adapt, publicly display, or make derivative works, except as expressly permitted.
  • Trademarks. Our names, logos, and marks may not be used without permission.

10) Your content & feedback

  • User submissions. If you upload assignments, comments, or forum posts, you grant us a worldwide, non‑exclusive, royalty‑free license to host and display such content for operating the Services.
  • Feedback. You grant us a perpetual, irrevocable, royalty‑free license to use ideas or suggestions to improve the Services without obligation.

11) Confidentiality

Each party may access the other’s Confidential Information in the course of the engagement. The receiving party will use it only for the purpose of the engagement, protect it with reasonable care, and not disclose it to third parties except to personnel and providers under confidentiality obligations. Exclusions apply for information that is public, independently developed, or lawfully obtained from a third party. Court‑ordered disclosures require notice where legally permissible.

12) Data protection

Processing of personal data is governed by our Privacy Policy. For B2B customers where we process participant data on your behalf, the DPA (including applicable SCCs) applies and takes precedence over conflicting terms regarding personal data.

13) Acceptable use

You agree not to: (i) misuse the Services, (ii) attempt to gain unauthorized access, (iii) interfere with security or integrity, (iv) upload malware, (v) reverse engineer, decompile or attempt to derive source code, (vi) use the Services to compete or build a similar service, (vii) infringe IP rights, or (viii) engage in unlawful, harmful, or abusive conduct.

14) Third‑party services

We may integrate with third‑party platforms (e.g., LMS, videoconferencing, payment, credentialing, analytics). Your use of third‑party services is subject to their terms and privacy policies. We are not responsible for third‑party acts or omissions.

15) Service availability & support

We strive for high availability but do not guarantee uninterrupted Services. Temporary interruptions may occur due to maintenance, updates, or events beyond our control. Support channels and response times are described on our site or Order Form.

16) Warranties & disclaimers

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Services will be error‑free or meet your requirements.

17) Limitation of liability

To the fullest extent permitted by law, Peak Alliance Hub and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, data, or business interruption, even if advised of the possibility. Our total liability for all claims in the aggregate shall not exceed the amounts paid by you to us for the Services giving rise to the claim in the 12 months preceding the event.

Some jurisdictions do not allow certain limitations; in that case, liability is limited to the maximum extent permitted.

18) Indemnification

You will defend, indemnify, and hold harmless Peak Alliance Hub and its affiliates, officers, directors, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your breach of these Terms, (ii) your content or conduct, (iii) your use of the Services in violation of law or third‑party rights.

19) Anti‑corruption; export & sanctions compliance

You represent that you will comply with applicable anti‑bribery/anti‑corruption laws (e.g., FCPA, UK Bribery Act), export control and economic sanctions laws. You are not a person or entity on any restricted party list.

20) Publicity

We may reference your company name and logo in a customer list and describe the engagement in general terms, unless you opt out in writing. We will seek your consent for case studies or quotes.

21) Governing law; venue

These Terms and any dispute arising out of or relating to them shall be governed by the laws of [Choose one: Switzerland (recommended if you are CH‑based) | England & Wales | State of New York, USA], excluding conflict of law rules. The exclusive venue shall be the courts located in [Insert city and country]. Each party irrevocably consents to such jurisdiction. The U.N. Convention on Contracts for the International Sale of Goods (CISG) does not apply.

22) Term; termination; suspension

These Terms take effect when you first use the Services and continue until terminated. We may suspend or terminate access if you breach these Terms, for security risk, or non‑payment. Upon termination, your right to use the Services ceases, but provisions that by their nature should survive (e.g., fees owed, IP, confidentiality, data protection, limitations, indemnity) shall survive.

23) Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control (e.g., natural disasters, war, terrorism, labor disputes, utility failures, internet or hosting outages, governmental actions), provided it uses commercially reasonable efforts to mitigate and resume performance.

24) Notices

Notices to Peak Alliance Hub must be sent to legal@peakalliancehub.com and [Insert postal address] with a copy to privacy@peakalliancehub.com for data protection matters. Notices are deemed given when received. We may notify you via email, account notifications, or on‑site banners.

25) Changes to the Terms

We may update these Terms from time to time. The updated Terms will be posted with a new effective date. Material changes will be notified reasonably in advance where practicable. Your continued use after changes become effective constitutes acceptance.

26) Entire agreement; order of precedence

These Terms, along with any Order Form/SOW, the Privacy Policy, and (if applicable) the DPA constitute the entire agreement and supersede prior proposals or understandings. In the event of conflict, the following order applies: (1) Order Form/SOW, (2) DPA (for personal data), (3) these Terms, (4) Privacy Policy.

27) Assignment

You may not assign or transfer these Terms without our written consent, except to an affiliate or as part of a merger or sale of substantially all assets, provided the assignee is not a competitor and assumes all obligations. We may assign to an affiliate or in connection with a corporate transaction.

28) Severability; waiver

If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of our rights.

29) Headings; language

Headings are for convenience only and do not affect interpretation. If these Terms are translated, the English version controls to the extent of any conflict.

30) Contact

For questions about these Terms, contact legal@peakalliancehub.com.

Annex A — Program‑specific policies (illustrative)

  1. Attendance: minimum 85% live attendance or completion of recorded modules; camera on for interactive workshops unless accommodation is requested.
  2. Assessment: pass score ≥ 70%; one free re‑take within 60 days; additional re‑takes may incur a fee.
  3. Code of Conduct: professional behavior; zero tolerance for harassment or discriminatory remarks.
  4. Learning Materials: personal/internal use only; redistribution prohibited.
  5. Community/Forum: stay on topic; no spam, solicitation, or confidential client information.
  6. Accessibility & Accommodations: contact support@peakalliancehub.com at least 5 business days before the session.

Annex B — DPA reference

Where we act as a processor for participant personal data, our Data Processing Addendum (including applicable Standard Contractual Clauses) governs such processing. Contact privacy@peakalliancehub.com to obtain a copy.

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